Services and Support

Ibis Instruments has always been fully committed to customer satisfaction. Our mission is to establish trustful relationship with each and every customer, and each project for us is a step to build new partnership or improve the existing one. The services and support that we are offering is one of the key differentiators from the competition on the market and one of the drivers of our success.

System integration

System integration

We are offering full range of system integration services covering installation, integration and commissioning on all systems from our portfolio. We are capable to offer complete software and hardware installation, implementation and integration with existing systems in customer environment, all according to best practices and all relevant modern standards and recommendation.

We are offering full range of system integration services covering installation, integration and commissioning on all systems from our portfolio. We are capable to offer complete software and hardware installation, implementation and integration with existing systems in customer environment, all according to best practices and all relevant modern standards and recommendation.

Consulting

Consulting

Besides the desire, resources and needs to change, improve or transform your business, you need an reliable partner, a partner with extensive industry experience, who will daily demonstrate new and innovative ideas, a partner who can understand you and your aspirations and which will work with you shoulder to shoulder to help you reach the next level of performance and business success.

Ibis Instruments is a partner who has the capacity to translate the ideas into reality and that is to support and enhance ...

Besides the desire, resources and needs to change, improve or transform your business, you need an reliable partner, a partner with extensive industry experience, who will daily demonstrate new and innovative ideas, a partner who can understand you and your aspirations and which will work with you shoulder to shoulder to help you reach the next level of performance and business success.

Ibis Instruments is a partner who has the capacity to translate the ideas into reality and that is to support and enhance your business.

Our consultants deliver superior skills in analyzing business needs, identifying technical options to meet those needs, as well as support for any other business or technological challenges that you have in front of you with adequate advice on how to increase productivity and to be ahead of your competition. We can help you introduce new technologies, quickly and efficiently.

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Calibration

Calibration

Manufacturer guaranties for all technical characteristics specified in instrument’s datasheet for the calibration period, delivering Certificate of Calibration together with equipment. After calibration period, Ibis Instruments provides technical characteristics checking, compatibility with standards and setting on reference values in limits defined by manufacturer’s technical specifications. Depending on equipment type, calibration can be performed locally or in central manufacturer’s laboratory. After ...

Manufacturer guaranties for all technical characteristics specified in instrument’s datasheet for the calibration period, delivering Certificate of Calibration together with equipment. After calibration period, Ibis Instruments provides technical characteristics checking, compatibility with standards and setting on reference values in limits defined by manufacturer’s technical specifications. Depending on equipment type, calibration can be performed locally or in central manufacturer’s laboratory. After calibration, customer receives a new, valid Certificate of Calibration.

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Renting

Renting

Ibis Instruments leases certain measurement equipment for defined time period with basic operation training. Renting equipment belongs to Ibis Instruments demo stock or can be ordered from our principals’ stocks and be available in very near time. Renting service includes basic operation training and optionally is available technical support service provided by Ibis Instruments technical team during renting period.

Ibis Instruments leases certain measurement equipment for defined time period with basic operation training. Renting equipment belongs to Ibis Instruments demo stock or can be ordered from our principals’ stocks and be available in very near time. Renting service includes basic operation training and optionally is available technical support service provided by Ibis Instruments technical team during renting period.

Education

Education

Ibis Instruments and our principals’ experts provide technology, operation or administration trainings for handling with instruments and systems, locally or abroad depending on customer needs. All participants who successfully complete training will get training Certificates. Beside trainings, Ibis Instruments organizes technology seminars and education in order to transfer knowledge and experience of our principals and introduce customers with new technologies and solutions implemented in world leading ...
Ibis Instruments and our principals’ experts provide technology, operation or administration trainings for handling with instruments and systems, locally or abroad depending on customer needs. All participants who successfully complete training will get training Certificates. Beside trainings, Ibis Instruments organizes technology seminars and education in order to transfer knowledge and experience of our principals and introduce customers with new technologies and solutions implemented in world leading operators.
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Technical support

Technical support

Ibis Instruments skilled engineers are capable to provide offsite and onsite technical support (8x5 and 24x7) on all implemented systems of our principals. Technical support is provided in warranty and after warranty period, subject to support and maintenance contract. We are able to provide 1st and 2nd line support for all software and standard hardware support, for all systems offered in our portfolio. Support coverage is 8x5 or 24x7, depending on the contract terms, with possible response and resolution ...

Ibis Instruments skilled engineers are capable to provide offsite and onsite technical support (8x5 and 24x7) on all implemented systems of our principals. Technical support is provided in warranty and after warranty period, subject to support and maintenance contract. We are able to provide 1st and 2nd line support for all software and standard hardware support, for all systems offered in our portfolio. Support coverage is 8x5 or 24x7, depending on the contract terms, with possible response and resolution time commitment. Services we provide within technical support are:

  • First line support – Incident and Problem Management (for software 1st and 2nd line support)
  • Regular maintenance (including software upgrades, updates and patches)
  • Solution support
  • Help desk

You can reach our technical support team, at any time on:

mail: support@ibis-instruments.com

phone: 381 65 319 31 57

Technical support online system is available at http://support.ibis-instruments.com


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Servising

Servising

Ibis Instruments has local service office in Belgrade where we perform inspection of equipment, fault detection and replacement of faulty components with spares from our stock or ordering from central manufacturer’s stock. If due to technical issues we are not able to perform service locally we support repair through manufacturer central European service.
Our service is located in Ibis Instruments HQ in Belgrade, with standard working hours from Monday to Friday, from 9:00-17:00.

Contact information for our ...

Ibis Instruments has local service office in Belgrade where we perform inspection of equipment, fault detection and replacement of faulty components with spares from our stock or ordering from central manufacturer’s stock. If due to technical issues we are not able to perform service locally we support repair through manufacturer central European service.
Our service is located in Ibis Instruments HQ in Belgrade, with standard working hours from Monday to Friday, from 9:00-17:00.

Contact information for our service:

mail: support@ibis-instruments.com
phone: 381 11 715 2 200

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